Projects can sometimes stall as I wait on content, information, feedback, approvals, etc., that I have requested from clients. While waiting for your response, I will typically begin to work on other projects to use my time efficiently.
A project is considered delayed if my request for assets, information, feedback, approvals, etc., goes without sufficient response for more than five business days.
When a project is delayed, I may remove it from our active project queue and place it at the back of the line. Work will resume on a delayed project when I have received what was asked for, and my queue of work will allow me to focus on your project again.
A project is considered suspended if your response to my request for assets, information, feedback, approvals, etc., is delayed for more than 45 days without a reasonable cause as determined by me.
When a project is suspended, an invoice for the remaining balance will be sent and considered due upon receipt.
ONCE A PROJECT IS CONSIDERED SUSPENDED, IT IS THE SOLE RESPONSIBILITY OF THE CLIENT TO REACTIVATE THE PROJECT BY (1) SUPPLYING ALL ITEMS NECESSARY TO COMPLETE THE PROJECT AND (2) PAYING THE BALANCE OF THE PROJECT IN FULL AND/OR PAYING A REACTIVATION FEE EQUAL TO 15% OF THE PROJECT TOTAL. IF THE PROJECT IS ALREADY PAID IN FULL, THE 15% REACTIVATION FEE STILL APPLIES.
After a project is considered suspended, I will only perform additional work once the project has been reactivated, as explained above.
A project is considered abandoned if your response to my request for assets, information, feedback, approvals, meeting requests, etc., is delayed for more than 90 days without a reasonable cause, as determined by me.
WHEN A PROJECT IS ABANDONED, THE FULL AMOUNT DUE IS STILL OWED.